Privacy Statement

General Information

1.1. Protecting your privacy and safeguarding your personal and financial information is a top priority for us. This statement outlines how we collect, use, and protect your data. By opening an account or using our website, you agree to the collection and use of your information as detailed in this Privacy Statement.

1.2. For the purposes of the Data Protection Acts, 1988 and 2003, the data controller is Avan Trade (“we,” “us,” “our”).

Collection of Personal Information

2.1. We collect data to open accounts, conduct business effectively, and secure your assets and privacy. This data allows us to assess your preferences and needs.

2.2. Information collected includes:

• Contact details: Name, address, phone number, and email.
• Demographic data: Date of birth, education, and occupation.
• Financial data: Trading experience, annual income, and net worth.

Usage of Personal Information

3.1. We use your information to:

• Verify your identity and contact details.
• Establish and maintain your trading account.
• Provide account activity updates.
• Improve our services and offer relevant products or promotions.

Sharing with Affiliates and Partners

4.1. We may share information with affiliates and partners to provide services or products requested by you or to deliver relevant offers. The use of shared information is strictly limited to the purposes identified in our agreements.

Non-Affiliated Third Parties

5.1. We do not sell or disclose your information to third parties except:

• When required by law or regulatory authorities.
• To protect our rights or property.
• For business functions like account processing, client service, or data analysis.

Security Measures

6.1. We store your data on secure servers with SSL encryption for payment transactions.
6.2. While we strive to protect your information, internet transmissions are not completely secure. Any data transfer is at your own risk.

Marketing

8.1. We may use your data to provide information about our products and services via email, phone, or SMS.
8.2. You can opt-out of marketing communications at any time by updating your preferences.

Cookies and Tracking

9.1. Cookies help secure your trading activities and improve website performance.
9.2. Pixel tags may be used for targeted advertisements without collecting personal data.

Your Rights

10.1. You have the right to:

• Request a copy of your data (€5.00 fee may apply).
• Correct inaccuracies.
• Object to data usage.

Changes to the Privacy Statement

11.1. We may update this policy periodically. Changes will be posted on our website with a notice.

Refund and Cancellation Policy

Refund Example:

• Clients are entitled to a full refund of unused funds upon submitting complete KYC documents.
• Lost funds due to trading cannot be refunded, and the company will not be held responsible.
• Refunds are processed to the original deposit method within 7 days (excluding transfer fees).

Cancellation of Trades:

• The company may cancel trades that fall outside automatic calculations at its discretion. Arbitrage trading or scalping is strictly prohibited and considered illegal.

For additional inquiries, please contact our Client Services team.